24 September 2026
Terms of engagement
These terms (the "Agreement") are made between ByfronAI, a concern established in Tbilisi, Georgia (the "Company"), and the person or organisation that accepts them (the "Client"). Notices go to Support@byfronai.com. The Company's registered street address is the address printed on the relevant invoice and is incorporated herein by reference. A natural person purchasing solely for private purposes (a "Consumer") may require this instrument in the Georgian language prior to payment, and the Company shall furnish that text upon written request.
1. Construction
Headings are for convenience and do not affect construction. "Including" means including without limitation. A reference to a writing includes email. The singular includes the plural. If a provision is held unenforceable, it shall be modified to the minimum extent required to make it enforceable, and the remainder shall continue in full force. Failure to enforce a right is not a waiver. This Agreement, together with the written confirmation described in Article 2 and the privacy instrument, constitutes the entire agreement and supersedes all prior representations, save for fraudulent misrepresentation and save for any right that the law of Georgia does not permit the parties to exclude.
2. Formation
No browse of the website, no demonstration, and no unsigned proposal creates a contract. A contract arises only when the Company issues a written confirmation identifying the plan, the materials or cameras to be used, and the go-live date, and the Client accepts that confirmation in writing (the "Confirmation"). The Confirmation prevails over these terms solely to the extent of an express inconsistency. The Company may decline any engagement, including after discussion, until the Confirmation exists.
3. Services
Subject to the Confirmation, the Company supplies one of the following three plans, and no other plan. Each is a monthly service. The fee is in United States dollars.
- On the site, at ninety-nine dollars (USD 99) per month. The first month carries no fee, on the conditions in Article 5. Included: chat on the Client's website, answers after the office closes, Georgian and English, answers from the pages the Client sends, the Client's team reading every chat, a visitor's request for a person, and one website. Excluded: replies on WhatsApp, Instagram, Messenger, Telegram, Viber, and TikTok, answers by voice on the phone line, stating the price the Client published, taking the buyer's name and number, choosing who the team should call first, a morning report of what customers asked, and LLM training on the Client's catalog and prices.
- Assistant, at one hundred eighty dollars (USD 180) per month. Included: WhatsApp, Instagram, Messenger, Telegram, Viber, and TikTok, answers by voice on the Client's phone line, handing the call to the Client's team, stating the price the Client published, taking the buyer's name and number, and keeping the question attached to the handoff. Excluded: choosing who the team should call first, a morning report of what customers asked, and LLM training on the Client's catalog and prices.
- Business, at three hundred ninety-nine dollars (USD 399) per month. Included: the website, every social app, and voice, choosing who the team should call first, a score and the line to open with, the ready buyer placed at the top, price shoppers left off the call list, a morning report of what customers asked, and LLM training on the Client's catalog and prices.
The service answers from the Client's source material. It does not, and the Client shall not require it to, invent stock, discounts, availability, medical advice, legal advice, or any undertaking the Client has not published. Output is assistive. A decision to sell, to refuse, or to call remains the Client's.
4. Fees
The fee is the monthly sum stated in Article 3 for the plan named in the Confirmation, and no other sum, unless the Client has agreed a further charge in writing before it is invoiced. The invoice states the fee in United States dollars and states Georgian value-added tax separately where that tax is chargeable. Absence of a stated tax on the public page is not a representation that no tax can arise. There is no checkout on the website. The Client pays the invoice the Company emails. The Company may suspend service for an undisputed sum unpaid fourteen (14) days after the invoice date, without prejudice to the fee for the period already supplied.
5. Term and cessation
The engagement runs month to month from the go-live date in the Confirmation. On the ninety-nine dollar plan, the first month carries no fee. If the Client emails Support@byfronai.com before that month ends, no invoice for it shall issue. Thereafter, either party may end the engagement by email to the other. Cessation requires no account, no prescribed form, and no statement of reasons. The Company shall not invoice a subsequent month after a valid cessation notice. Service continues until the end of the month already paid. A month that has begun is not refunded, except as Article 6 requires, and except for the unused portion of a month where the Company is unable, after a reasonable cure period, to correct a material failure of the service.
6. Withdrawal by a Consumer
This Article applies only where the Client is a Consumer and the contract is a distance contract within the Law of Georgia on the Protection of Consumer Rights. It does not apply to a person acting in trade, craft, or profession. Such a Consumer may withdraw, without giving reasons, by a notice sent to Support@byfronai.com before the end of fourteen (14) calendar days beginning on the day after the Confirmation. The Company shall reimburse all sums received, by the same means of payment, within fourteen (14) calendar days of being informed. If the Consumer requests in a durable medium that performance begin during that period, the Consumer shall pay a proportionate amount for performance supplied up to withdrawal. If the Company has fully performed the relevant month, and the Consumer has acknowledged in writing, before performance, that the right of withdrawal is lost once performance is complete, that right ends for the completed month. Nothing in this Agreement excludes a mandatory Consumer right. A Consumer complaint may be taken to the Georgian Competition and Consumer Agency. The following text is sufficient notice: "To ByfronAI, Support@byfronai.com. I withdraw from the contract. Name: . Date of Confirmation: . Email: . Date of this notice: ."
7. Client undertakings
The Client warrants that it has the right to supply the pages, prices, hours, and scripts it provides (the "Source Material"), that the Source Material is lawful, and that the Client will keep it current. The Client is the controller, and the Company is the processor, of personal data of the Client's visitors and callers (the "Customer Data"). The Company processes Customer Data only to perform the Confirmation, does not sell it, and does not use it to solicit the Company's own clients. The Client shall not direct the Company to process special-category data, data of a person under sixteen (16), or data the Client has no right to process. The Client shall indemnify the Company against claims, losses, and reasonable costs arising from the Source Material, from the Client's instructions, or from the Client's failure to give a notice or obtain a consent that the law places on the controller, except to the extent caused by the Company's breach of this Agreement.
8. Voice
Voice is included only on Assistant and on Business. Before the request is taken, the line shall inform the caller that an assistant is on the line and that the call may be retained so it can be handed to the Client. The caller may ask for a person. Further particulars are in the privacy instrument, which the Client adopts as its written determination of purpose, scope, access, and destruction for the processing the Company performs.
9. Warranties and liability
Except as expressly stated, and except for any warranty that cannot lawfully be disclaimed, the services are supplied as available. The Company does not warrant uninterrupted operation, a particular conversion rate, or that any output will be free of error. The Company's aggregate liability arising out of a plan, whether in contract, delict, or otherwise, shall not exceed the fees paid under that plan in the three (3) months preceding the claim. The Company is not liable for lost profit, lost goodwill, or a decision the Client or its personnel make after receiving a chat, a call, a score, or a recording. Nothing in this Article limits liability for fraud, for death or personal injury caused by negligence, or for any other liability that the law of Georgia forbids the parties to limit.
10. Intellectual property and assignment
The Company retains all rights in its software, methods, configurations, and interface. The means, architecture, and suppliers by which the Company performs are confidential information of the Company. The Company is not obliged to publish them. Where a supplier must be identified so the Client can meet a legal duty, that identification is made in the Confirmation or on written request, and the Client shall keep it confidential and shall not use it to describe, compare, or resell the service. The Client acquires no licence in those means and shall not reverse engineer them. The Client retains all rights in the Source Material and in Customer Data, and grants the Company a non-exclusive licence to use the Source Material solely to perform the services. Neither party may assign this Agreement without the other's prior written consent, except that the Company may assign it to a successor of the relevant business. The Client may not resell the service.
11. Law
This Agreement is governed by the laws of Georgia. The courts of Tbilisi have exclusive jurisdiction, without prejudice to a mandatory forum available to a Consumer. Notices under this Agreement are effective when sent by email, save for a Consumer withdrawal, which is effective when sent within the statutory period.